Before sending your unit in, please review the following to determine if your unit needs to be repaired:
PM2000
Does the unit startup from L1 to L2 voltage and/or the wall charger? If not, does it start from either?
How long was the unit left on charge for before testing?
Was the problem observed on an A base with only one phase present? The PM2000 needs L1 to L2 on a form 2 or L1 and L2 on a form 12 to work.
Is the real time clock running fast or slow?
When was last time this unit was known to work?
When was the last time new AA and Coin cell batteries were installed?
If you are comfortable opening the unit, replace the CR1616 battery, reassemble and retest. See Link
How long was the unit left on charge for before testing?
Was the problem observed on an A base with only one phase present? The PM2000 needs L1 to L2 on a form 2 or L1 and L2 on a form 12 to work.
Is the real time clock running fast or slow?
When was last time this unit was known to work?
When was the last time new AA and Coin cell batteries were installed?
If you are comfortable opening the unit, replace the CR1616 battery, reassemble and retest. See Link
PM3000
Does the unit startup from Phase A voltage and/or the wall charger? If not does it start from either?
How long was the unit left on charge for before testing?
When was last time this unit was known to work?
Is the real time clock running fast or slow?
When was the last time new AA and Coin cell batteries were installed?
If you are comfortable opening the unit, replace the CR1616 battery reassemble and retest. See Link
If you’ve replaced the coin cell battery and your unit still does not work, please check for misalignment on the pin on the long connector of the circuit boards. See link
How long was the unit left on charge for before testing?
When was last time this unit was known to work?
Is the real time clock running fast or slow?
When was the last time new AA and Coin cell batteries were installed?
If you are comfortable opening the unit, replace the CR1616 battery reassemble and retest. See Link
If you’ve replaced the coin cell battery and your unit still does not work, please check for misalignment on the pin on the long connector of the circuit boards. See link
PM7000
Does the unit startup from Phase A voltage and/or the wall charger? If not does it start from either?
How long was the unit left on charge for before testing?
Is the real time clock running fast or slow?
If you are comfortable opening the unit, replace the CR1616 battery reassemble and retest.
How long was the unit left on charge for before testing?
Is the real time clock running fast or slow?
If you are comfortable opening the unit, replace the CR1616 battery reassemble and retest.
Need Calibration?
NIST Traceable Calibration of the PM2000, PM3000, PM7000 includes:
NIST Traceable Calibration of the PM2000, PM3000, PM7000 includes:
- Calibrate voltage and current channels with certified traceable data (include Rogowski coil SN's that match what is listed in the lid on the PM3000 and PM7000)
- Update boot code and firmware
- Update internal calibration date
- Apply calibration sticker to unit showing cal date and due date.
There is a $150.00 evaluation fee that will go towards the cost of a repair, if the unit is not repairable the $150.00 fee still applies.
